FAQ
Customer Support
At The Forever Candle, we're committed to providing you with the best possible experience and ensuring you have everything you need for a seamless shopping experience. Below, you'll find answers to common questions, detailed shipping and return policies, and information on how to contact us. If you have any further inquiries, please don’t hesitate to reach out.
FAQ - Everything You Need to Know About The Forever Candle
What is The Forever Candle?
The Forever Candle is a refillable luxury candle designed to last for years. Unlike traditional candles, which burn down and need to be replaced, The Forever Candle uses paraffin oil, offering a more sustainable and cost-effective solution. It’s typically up to 10x more cost-effective than traditional candles over a year.
How does it work?
Simply fill the candle with paraffin oil, light the wick, and enjoy a clean, elegant flame. The Forever Candle doesn’t melt away like a wax candle, making it a long-lasting investment for your home or office.
Can The Forever Candle be used indoors?
Yes, The Forever Candle is perfect for indoor use. It creates a warm and sophisticated ambiance, whether placed on a coffee table, mantle, or anywhere you want to add an elegant touch to your space.
Do I need to purchase paraffin oil separately?
Yes, paraffin oil is not included with the candle. It can be easily purchased online or at your local retail stores. For the best performance, we recommend using high-quality paraffin oil to ensure a clean and efficient burn.
Can I add fragrance to the candle?
Absolutely! To enhance your experience, you can add a few drops of fragrance oil to the paraffin oil. This allows you to create your own personalized aroma for a more enjoyable atmosphere.
Is The Forever Candle safe to use?
Yes, The Forever Candle is safe when used as directed. Always follow safety instructions and ensure the candle is kept out of reach of children and pets. Be sure to keep the flame in sight while burning the candle, and never leave it unattended.
Where do you ship from?
We ship all orders from Canada. We pride ourselves on quick, reliable service and will ensure your order reaches you promptly.
What makes The Forever Candle a better choice than traditional candles?
The Forever Candle is reusable, cost-effective, and mess-free, with a sleek luxury design that elevates any room. It’s a candle that lasts, saves money, and helps reduce waste. A perfect blend of form and function.
Why is The Forever Candle a great gift idea?
Its timeless elegance and practicality make it the perfect gift for any occasion. Whether you're looking for a gift for her, for him, for a birthday, or just to brighten someone’s day, The Forever Candle offers a meaningful and long-lasting gift they’ll cherish.
How do the savings with The Forever Candle compare to traditional candles?
The Forever Candle is designed to be more economical than traditional candles. Here's a breakdown:
Traditional candles: The average price for an 8 oz candle is $27.20 CAD, which lasts approximately 40 hours based on typical consumer use and manufacturer burn time estimates. If you burn a traditional candle for 40 hours a week, you could spend around $1400 CAD or more annually on traditional candles. (Source: Price based on candles from retailers).
The Forever Candle: The initial cost of the candle is a one-time purchase, and the annual refill cost is approximately $120 CAD, based on our research The Forever Candle lasts for years, so you only pay for refills each year.
This makes The Forever Candle up to 10x more cost-effective over the course of a year compared to traditional candles.
(Savings are based on typical usage of 40 hours per week. Individual results may vary.)
How long does The Forever Candle last?
With proper care, The Forever Candle can last for many years. As it’s designed to be refilled, you only need to purchase paraffin oil, ensuring you have a reliable candle for years to come. The lifespan depends on how often you use it, but each refill provides hours of use.
Can I use The Forever Candle outdoors?
We recommend using The Forever Candle indoors for optimal performance, but it can be used outdoors if kept in a safe, sheltered area. Always keep an eye on the flame and use common sense when lighting your candle in outdoor conditions.
How do I clean my Forever Candle?
To clean your Forever Candle, simply wipe down the inside with a soft cloth after emptying the paraffin oil. The outside of the candle can be cleaned with a damp cloth. Always ensure the candle is cool before cleaning it.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Be sure to sign up for our newsletter to stay informed about special offers, sales, and new product launches.
Shipping & Delivery
We understand how important it is to receive your orders quickly and safely. Here's everything you need to know about shipping:
- Processing Time: All orders are processed within 1-3 business days. You will receive a tracking number once your order has shipped.
- Shipping Locations: We currently ship to Canada and the United States.
- Shipping Methods & Costs
- Standard Shipping: All orders within Canada are shipped via standard shipping at a flat rate of $22. Since we ship directly from Canada, there are no duties or additional fees for our Canadian customers.
- Expedited Shipping: If you need faster delivery, expedited shipping is available for a small additional fee. Please contact us for more information on pricing and availability.
- International Shipping: For international orders, please reach out to us for specific rates and availability.
- Order Tracking: Once your order is shipped, you’ll receive an email with tracking information. You can track your order on the carrier’s website.
- Shipping Delays: While we strive to get your order to you as quickly as possible, there may be occasional delays due to unforeseen circumstances (e.g., weather, holidays). We’ll keep you updated if this happens.
Returns & Exchanges
At The Forever Candle, we strive for 100% customer satisfaction. While all sales are final and we do not offer refunds, we are committed to ensuring you're happy with your purchase. If you’re not fully satisfied with your order, we will do everything we can to make it right.
No Refunds/Final Sale:
Due to the nature of our products, we do not accept returns or offer refunds. All sales are final.
Customer Satisfaction:
If you're unhappy with your purchase for any reason, please reach out to our customer service team using the contact us form at the bottom of this page. We’ll work with you to resolve the issue and ensure you’re satisfied with your experience.
We want to ensure you’re happy with The Forever Candle, and our team is dedicated to providing excellent customer support to address any concerns or issues you may have.
Track Your Order
Tracking your order is easy! After your order ships, you’ll receive an email with tracking information. Simply click the link to track your package on the carrier’s website. If you have any trouble, feel free to reach out to us, and we’ll assist you in locating your order.
Contact Us
We’re here to help! If you have any questions, concerns, or need assistance with your order, please feel free to contact us.
- Business Hours: Monday - Friday, 9 AM - 5 PM (EST)
We look forward to assisting you!